Return policy

60-day satisfaction guarantee

You can try our products in your daily life at your leisure. If a product is not right for you, contact our customer service within 60 days of receiving your order.

Signs of normal trying do not reduce the refund. Insoles can be cut to fit according to the instructions, socks can be worn and washed according to the care instructions, and shoes can be tried on during normal use. The trial guarantee applies to our physical products. You can find the return conditions for creams in their own section below.

Try the product according to the usage and care instructions. Damage caused by use, care, or modification contrary to the instructions is not covered by the trial guarantee. The better terms we previously promised are still in effect.

How to return a product

Send a message to support@virevanordic.com. State your order number and which products you wish to return. We will send you return instructions and the correct return address.

We will refund the price you paid for the returned products, taking any discounts into account. A return made using our return ID will be charged €5.90 once per return package. You can also pay for tracked return shipping yourself, in which case this fee will not be deducted.

Pack the products to be returned carefully and keep the tracking number. If we agree on a refund without the return of the product, no return fee will be charged.

Wrong size? We'll help you exchange it for the right one

Contact us within 60 days of receiving your order. We will help you choose the right size and send it free of charge. We will also tell you if the original product needs to be returned. There will be no cost to you for the size exchange or the associated return.

Cream returns

You can return an unopened and unused cream within 60 days of receipt. The voluntary right of return does not apply to opened or used creams.

If the product is defective or damaged during delivery, contact our customer service.

Payment of the refund

We will pay the refund to your original payment method without delay after checking the return. The time it takes for the refund to appear in your account depends on the payment service provider's processing time.

Under the 60-day satisfaction guarantee, the original delivery fee is not refunded unless otherwise agreed. Information about the refund of delivery fees under the statutory right of withdrawal is provided below.

Incorrect, damaged, or wrong product

If the product is incorrect, arrives damaged, or you receive the wrong product, contact our customer service. State the order number and what happened. Attach photos if necessary, so we can investigate the matter.

We will handle the product defect and the necessary return at no cost to you. Statutory liability for defects continues after 60 days.

Statutory 14-day right of withdrawal

Online purchases generally carry a 14-day right of withdrawal from receipt. You can also notify us of your withdrawal before delivery by email or by using the Cancel order function. Return the products within 14 days of notification. Simply failing to collect the shipment does not constitute a notice of withdrawal.

You may examine the product as you would in a store. Any actual reduction in value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the product may be deducted from the refund. When a return meets the conditions of the 60-day satisfaction guarantee described above, we also apply the broader trial allowed by that guarantee during the first 14 days.

The right of withdrawal does not apply, where required by law, to personalised products or products with opened seals that cannot be returned for health or hygiene reasons. Any product-specific restrictions are stated before purchase. This exception does not affect the trial allowed under our promised satisfaction guarantee or your rights regarding an incorrect product.

We will refund the payments to the original payment method no later than 14 days after the notice of withdrawal. We may wait until we have received the products back or have received proof of their shipment. The price of the cheapest standard delivery we offer will also be refunded when the entire order is withdrawn. The additional cost of a more expensive delivery method or the original delivery fee for a partial return will not be refunded.

The 60-day satisfaction guarantee supplements your statutory rights and does not restrict them.

Updated 15.10.2026.