Refund policy

Last updated: October 27, 2026

60-day satisfaction guarantee

Try our physical products in your everyday life. If a product is not right for you, contact us within 60 days of receiving your order.

Normal use and trial marks do not reduce your refund. Insoles may be trimmed according to the instructions, socks may be worn and washed according to their care instructions, and footwear may be tried in normal use. There is no one-pair limit per order. Damage caused by use, care or alterations contrary to the instructions is not covered by this voluntary guarantee.

How to start a return

Email support@virevanordic.com with your order number and the products you wish to return. Contact us before sending anything back so we can provide the correct return address and instructions.

We refund the price you actually paid for the returned products, taking discounts into account. Any more favourable return terms shown on the product page at the time of purchase or agreed with our team will be honoured. Where a free return is included, use the return arrangements supplied by our team; do not arrange shipping independently before contacting us. Otherwise, the return shipping terms shown before purchase apply.

If we agree on a refund without a return, there is no return shipping charge. The original delivery charge is not refunded under the voluntary 60-day guarantee unless otherwise agreed. Statutory cancellation rights are explained below.

Wrong size

Contact us within 60 days of delivery. We will help you choose the right size and send a replacement size free of charge. We will also tell you whether the original product needs to be returned. There is no charge for the size replacement or a return required for it.

Creams

The voluntary 60-day guarantee covers unopened, unused creams only. Opened or used creams are excluded from voluntary returns. This does not affect your rights if a product is faulty, damaged or incorrect.

Damaged, faulty or incorrect products

Contact us with your order number and details of the problem, including photos where relevant. We handle product faults for which we are responsible and any necessary return at no cost to you. Your statutory rights continue beyond the 60-day guarantee.

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.

After you notify us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

After you tell us you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at support@virevanordic.com.