Delivery and Payment Terms

Order Processing

Orders received on weekdays before 9:00 a.m. are processed and generally shipped on the same business day.

Orders received after 9:00 a.m. as well as on weekends and public holidays are processed on the next business day.

You will receive an order confirmation by email after a successful order. Please also check your spam folder if you do not see the confirmation email in your inbox.

Delivery Time

The estimated delivery time in Finland is normally 1–3 business days after the order has been shipped.

The delivery time is an estimate. It may exceptionally be extended due to, for example, campaigns, public holidays, a high volume of orders, or carrier delays.

Delivery Methods

The delivery method is selected at checkout. Available options may include delivery to a parcel locker or mailbox, pickup point delivery, and automated parcel machine delivery.

The delivery methods shown at checkout are determined by the size and contents of the order, the delivery address, and carrier availability.

Shipment Tracking

You will receive a shipping confirmation by email once your order has been processed and shipped.

If the selected delivery method includes shipment tracking, the shipping confirmation will contain a tracking link or tracking number. Detailed tracking may not be available for all delivery methods.

Where is my order delivered from?

All orders delivered to Finland are shipped from our warehouse in Finland.

Your order does not require customs clearance, and it will not incur any import duties or other unexpected additional costs.

Prices and Delivery Costs

All prices shown to consumers include the applicable value added tax.

Any delivery costs and available delivery methods are shown in the shopping cart and at checkout before the order is confirmed.

Free delivery applies to orders of at least 40 euros, provided the delivery benefit is valid at the time of ordering.

Ordering and Payment

An order is placed by adding products to the shopping cart, selecting the delivery and payment methods, and confirming the order at checkout.

The customer is responsible for ensuring that the name, address, phone number, and email address provided with the order are correct.

Payment Service Provider

Paytrail Oyj (2122839-7) provides payment mediation services and acts as the payment service provider in cooperation with Finnish banks and credit institutions. Paytrail OyJ appears as the payment recipient on the account statement or card statement and forwards the payment to the merchant.

For matters concerning products, orders, deliveries, returns, and complaints, please contact VIREVA customer service first.

Uncollected Shipments

Failure to collect a package does not constitute a cancellation or return notice for the order.

If an uncollected shipment is returned to us, the customer must contact customer service. A new delivery fee may be charged for redelivery.

Problems and Contact Information

If you need help with an order, payment, or delivery, contact support@virevanordic.com. Please include your order number in the message.